At fashionflock.pk, we are dedicated to delivering exceptional customer service, and to ensure your satisfaction, we have established the following policies for product returns and refunds:

1. Return Conditions:

Products must be returned in their original condition and packaging within 7 days of purchase for a refund or exchange.

Please return the products and provide an explanation for the return.

Returned products must be sent via traceable delivery, such as courier or registered mail. The customer is responsible for the return shipping costs.

2. Refund Options:

Bank Transfer, Jazz Cash, Easy Paisa, or Store Credit can be used as a type of refund.

Refund requests will be processed within two business days after receiving the returned items.

3. Re-Delivery Fee:

A fee of approximately Rs. 200 will be charged for re-delivery to cover the courier costs for the two-way delivery.

To avoid being charged a fee, the product must be returned in the same or better condition than it was shipped. The delivery person will exchange the new package for the old one.

4. Damaged Packages:

If the package is plainly damaged or the flyer/box seal is broken at the time of delivery, please do not accept the shipment.

5. Non-Refundable Items:

Refunds or exchanges are not possible for items that have been opened, used, and/or are not in the same condition as when they were received.

Note: We will refund the product cost based on the tracking information supplied by the return and will not wait for the physical return of the product. This ensures a swift resolution to your refund request.

For any questions or concerns related to returns and refunds, please contact our customer support team at fashionflock.pk@gmail.com or WhatsApp at +92 301 0416764, and we will be happy to assist you.